Cancer Council Queensland

Walk for Women’s Cancers Merchandise Refund Policy

Every time you buy from Cancer Council you're helping the fight against cancer. All profits from sales will go towards vital cancer research, prevention programs and patient support services.

Refunds and exchanges are limited to the extent necessary to comply with consumer guarantees only. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to do. Please choose carefully, as we do not give refunds if you simply change your mind or make a wrong decision.  

If you believe that you are eligible for a refund or replacement, please send an email to fundraising@cancerqld.org.au with the following information:

Your name
The date of your purchase
What garment/s you would like to return 
A short description of the manufacturing and/or print error
A photo of the garment

We will contact you as soon as we receive your return request to discuss what your options are.

Where possible, products and packaging should be returned in their original condition and the original receipt should be retained as proof of purchase. 

Important Note: We reserve the right to assess the condition and age of all returned goods prior to offering a refund, exchange voucher or repair. This may result in the product being sent away for assessment. If the products are not faulty or have been damaged due to inappropriate use, a refund, exchange or repair will be refused.

 

T-Shirt Care 

The longevity of your t-shirt is largely up to you. To ensure you get as much wear out of them as possible please follow these instructions carefully.

  • Cold gentle wash inside out
  • Do not tumble dry (we like to hang ours straight on a coat hanger…no ironing necessary)
  • If you must iron, iron inside out
  • Do not dry in direct sunlight

 

Privacy policy

Your Personal Information is being or has been collected by the Cancer Council to facilitate services or products requested by you. We may send you information about programs, products, services, fundraising or other activities which we think may interest you. Your Personal Information may be provided to third parties where required by law or so that such third parties may provide Cancer Council with services. In so doing your Personal Information may be disclosed to overseas recipients. Please refer to our Privacy Policy (which is available on the relevant Cancer Council website as listed at the link below or on request by calling 13 11 20) for further details. By providing your information to us you consent to your information being disclosed or used for this purpose. We will take reasonable steps to ensure that such third parties deal with your information appropriately. Your Personal Information will also be collected by Made with Ed Pty Ltd (trading as Funraisin). Please refer to Funraisin’s Privacy Policy for information about how they will collect, use, hold and disclose your Personal Information. Cancer Council has no control over nor responsibility for the actions or inaction of Funraisin. Please refer to our Privacy Policy, or details in the relevant communication, if you wish to unsubscribe. Our Privacy Policy also explains how you can contact us to access and correct your personal information or make a privacy complaint.

 

“Cancer Council”, “we”, “us” or “our” means Cancer Council Australia or the Cancer Council in the State or Territory in which you are participating in the fundraising activity, or in your State or Territory of residence (as applicable). Full details of Cancer Council Australia and its State and Territory members are available here: http://www.cancer.org.au/about-us/state-and-territory-councils/